Meghan Henderson
Project Manager
Park City, Utah (Mountain Standard Time (MST)
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Date of Birth:
UX designer with a background in Customer Service and Fashion, trained at the University of Utah, UX/UI program. As a customer service focus position, I worked with customers to help create unique, memorable experiences. My strengths lie in working with a variety of people and being a creative thinker built on a deep understanding of both user and business needs and specializing in user research, usability testing, information architecture, and interaction design, with an aim to create interfaces that bring users joy and increase brand loyalty.
A Bit About Me
Technical Skills Technical:
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Figma, Figjam
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Google Drive
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Otter.ai
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Canva
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Visual Studio
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Code Pen
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Adobe creative Suite
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UX/UI skills:
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Affinity Diagrams
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Empathy Development
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Persona Creation
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Card Sorting
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Persona Creation
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Usability Testing
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Information Architecture and Sitemapping
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Aesthetics
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Branding Color Theory
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Prototyping, Sketching Creativity
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Imagery Presenting
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Group Work
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leading a group
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Public Speaking
Clementine Ranch | Prototype Link
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Website redesign for a non-profit from user-based research. Focusing on increasing donations with a focus on direct information, creating credibility, and overall design.
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While work was worked on mostly done collaboratively among the three of us , I did focus on user research, card organization, information architecture branding color and logos and final presentation slides.
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Built-in Figma with elements from Bootstrap, and FIgjam and presented in Google Slides
WellRounded App | Prototype Link
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App design with a focus on solving user problems with a focus on travel. User-centric solutions focus on connecting locals and travelers in order to create unique, curated, and informed travel experiences.
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While work was worked on mostly done collaboratively among the four of us, I focused on user research, card organization, prototyping branding color and logos and moving from mid-fidelity to Hi-fidelity.
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Built-in Figma with elements and FIgjam and presented in Google Slides
Stride Quest | Prototype Link
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App design with a focus on solving user problems with a focus on travel. User-centric solutions focus on connecting locals and travelers in order to create unique, curated, and informed travel experiences.
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While work was worked on mostly done collaboratively among the four of us, I focused on user research, card organization, prototyping branding color and logos and moving from mid-fidelity to Hi-fidelity.
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Built-in Figma with elements and FIgjam and presented in Google Slides
Work Experience
Sep. 2023- Jan. 2024
Nov. 2021 - Aug. 2023
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Greeted members and guests at reception, answering questions about the property, Park City, and surrounding areas. Ensured guests had a positive and memorable experience, both in-person and virtually.
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Managed five cabins personally and 20 as a team, assisting with bookings and tracking, stays, housekeeping, and maintenance issues. Connected with owners for issues and reassurance of property. Acted as property concierge:
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Assisted in booking and managing outfitter reservations, calendars, and guidelines.
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Ensured guests were well prepared for the trip and connected with them to their guides.
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Booked and confirmed all member/guest reservations, including but not limited to those for restaurants, activities, transportation, grocery delivery, spa appointments, babysitting, and flower deliveries.
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Prepared itineraries, ensuring that guests had a well-planned and enjoyable stay.
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Assisted in implementing a new system to help set up members, answer questions, and set up from the backend.
Victory Ranch ∙ Member Services Coordinator ∙ Kamas, UT
Pendry Park City ∙ Park City, UT
Group Rooms Coordinator
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Worked with Group planners after contracts were turned over to answer rooming questions, working with them to get rooming lists or reservations in by their cut-off date
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Partnered with revenue to ensure rooms were correctly blocked and balanced room inventory toensure the Hotel was selling online according to the revenue plan
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Uploaded rooming lists and then set group guests up for success, noting and setting up preferences, room types, arrivals, routing and sales concessions applicable to rooms
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Liaised between the front desk, finance, sales, revenue, housekeeping, conference services and central reservations to set groups up for success.
Oct. 2022 - Aug. 2023
Front Desk Agent
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Provided excellent customer service to guests daily, and coordinated successful stays by navigating opportunity moments, checked guests in and out and ensured they had a positive and memorable experience.
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Part-Time Night Auditor: Organized and reviewed receipts, ran 20+ reports overnight, prepared for arrival and departure reservations for the next day, and flagged items across both reports and reservations.
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As one of the first front desk team members, I worked closely with the front office team and manager on navigating the opening of a new property. Assisted with the training of new front desk and night audit team members.
Nov. 2021 - Oct. 2022
Aug. 2019 - Oct. 2019
Tiffany & CO. Assistant Merchandiser (Contract) ∙ New York, NY
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Ran multiple monthly reports for seven markets and distributed them to directors and other team
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members.
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Tracked trunk show inventory for 5 shows with 50-100 pieces each and inventories.
Bungalow 5 ∙ NY Showroom Sales Consultant (Contract) ∙ New York, NY
Oct. 2018 – Feb. 2019
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Serve as the face of Bungalow 5, successfully marketing and selling luxury furniture.
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Consult directly with New York and International customers, assisting with all purchase phases.
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Monitor all orders and logistics, including shipping, claims, and inventory.
Education
Boot Camp Certificate: University of Utah Salt Lake City, UT
​An intensive 24-week long boot camp dedicated to UX/UI design. Skills learned consist of Figma, HTML5, CSS, JavaScript, Bootstrap, User-Centric Design Research, Visual Prototyping & Wireframing, and User Interface Development.
Richmond American University London, England
Bachelor of Arts; Major in Fashion Marketing and Business Management; Minor in Art Design and
Marketing